If you have a live competition that has no tickets sold, you have the option to delete it.
To delete a live competition, navigate to HOST RAFFLE > Live and press the delete button.
Canceling a live competition that has tickets sold
If you have a live competition that already has tickets sold, you are not permitted to cancel it. Instead you must change the end date so that the competition ends sooner than advertised.
What happens next?
The draw will take place, a winner will be selected as normal and you will be able to provide a reason for revoking the prize.
If you are unable to provide the prize to a winner you must:
- login to Raffall using a PC, laptop or tablet and navigate to the HOST RAFFLE > Ended section;
- Press the 'winners' button located on your competition;
- Under the 'DISPUTES' heading, you will see 'Click here if you will not provide the prizes to the winners.'
- Once you confirm that you will not provide the prize, the dispute will be automatically awarded in the winners favour and they will be able to withdraw the cash compensation which is payable directly by Raffall.