To withdraw a cash compensation for a disputed prize you must:
- login to Raffall using a PC, laptop or tablet and navigate to the YOUR TICKETS section;
- Press the 'dispute' button located on your winning ticket;
- Press the 'WITHDRAW' button in STEP 4. (See example below.);
- Select where you would like to withdraw the money to be paid and input your details.
- The 'withdraw' button will be disabled until the dispute is awarded in your favour.
- If the host confirms via our system that they will not provide the prize, the dispute will be automatically awarded in your favour.
- Hosts have 21 days from the draw date to appeal the dispute, or to confirm that they will not provide the prize.
- If no action has been taken within the 21 day period then the dispute will be automatically awarded in your favour.