This guide explains when tickets are issued and what to do if they are not showing in your account.
When Tickets Are Issued
- Tickets are issued immediately after a successful card payment
- This is an automated process
If Your Tickets Are Not Showing
Check the following:
Payment Was Unsuccessful
- If your card payment failed:
- Tickets will not be issued
Check Your Payment Confirmation Email
- If your payment was successful, you should receive a confirmation email from Viva Wallet
- This will be sent to your registered email address
Payment Confirmed but No Tickets
If you received a Viva Wallet confirmation email but cannot see your tickets:
- Forward the email to:
payments@raffall.com
👉 Our team will investigate this for you
No Confirmation Email
If you did not receive a confirmation email:
- Send a screenshot of your card statement showing:
- Transaction date
- Amount
- Payee (RAFFALL)
- Any reference (if available)
👉 This helps us locate and verify your payment
Purchased Raffall Credit Instead
It’s possible you purchased Raffall credit instead of tickets.
- This happens if you clicked Buy Raffall Credit instead of Pay to Enter Directly
👉 In this case:
- The credit will be added to your account balance
- You can use it to enter any competition
Important Notes
- Tickets are only issued after a successful payment
- Always check your confirmation email for proof of payment
- Raffall credit can be used across the platform
If you’re still unable to locate your tickets, contact support with your payment details for further assistance.