This guide explains how to enter your card details correctly and what to do if your payment is declined.
Visa Card Requirements
When paying with a Visa card, make sure:
- The card number has 16 digits
- The card number starts with 4
- The security code (CVV) is 3 digits
Mastercard Requirements
When paying with a Mastercard, make sure:
- The card number has 16 digits
- The card number starts with 5
- The security code (CVV) is 3 digits
Payment Issues
If your payment is unsuccessful:
- The transaction may have been blocked by your bank before reaching our system
- This is outside of Raffall’s control
What You Can Do
- Try using a different card
- Contact your card issuer or bank
- Check that international payments are enabled on your card
Important Notes
- Only Visa and Mastercard cards are supported
- Make sure all card details are entered correctly before submitting
If your payment continues to fail, contact your bank for further assistance.