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Why was my withdrawal request rejected and what can I do to fix it?

  • Updated

If your withdrawal request on Raffall was rejected, it's essential to understand the possible reasons and how to address them. Here's a comprehensive guide to help you navigate and rectify common issues:

1. Incorrect Bank Account Details

  • What to Check: Ensure that your Sort Code, Account Number, or IBAN are entered correctly.

    • Sort Code Example (UK): A sort code typically looks like this: 12-34-56. Enter it without dashes as 123456.

    • Account Number Example (UK): An account number usually has 8 digits, e.g., 12345678.

    • IBAN Example (International): An IBAN might look like GB29NWBK60161331926819. Ensure all characters are correct.

  • Common Mistakes:

    • Transposing numbers (e.g., typing 213456 instead of 123456).

    • Including spaces or special characters.

    • Using outdated information.

  • How to Fix: Double-check the details with your bank statements or online banking portal. Enter the information precisely as provided by your bank.

2. Name Mismatch Between Raffall Account and Bank Account

  • Understanding the Issue: The name on your Raffall account must exactly match the name registered with your bank account. This is crucial for verification and processing.

  • Common Misconception: Many users believe that the name printed on their bank card is the account name. However, this might not always be the case. For instance, your bank card might display initials or a shortened version of your name, while the bank account is registered under your full legal name.

    • Example:

      • Bank Card Name: J.A. Smith

      • Actual Bank Account Name: John Alexander Smith

  • How to Check:

    • Refer to your bank statements or log into your online banking to view the exact account name.

    • Contact your bank's customer service if unsure.

  • How to Fix:

    • Update your Raffall account name to exactly match your bank account name. This includes matching middle names, initials, and suffixes if applicable.

3. Use of Unsupported Characters

  • What to Avoid: Ensure that all details entered use only English alphabets (A-Z, a-z) and numbers (0-9). Avoid special characters, accents, or symbols.

    • Problematic Characters Examples: é, ç, ß, !, @, #, etc.

  • Common Mistakes:

    • Using accented characters found in some names or addresses.

    • Including symbols or special characters in fields where they aren't permitted.

  • How to Fix:

    • Replace accented characters with their standard English equivalents. For example, replace é with e.

    • Remove any unnecessary symbols or special characters from your entries.

Steps to Resubmit Your Withdrawal Request:

  1. Review and Update Information:

    • Navigate to your Raffall account settings.

    • Carefully update the bank details, ensuring accuracy.

  2. Verify Account Name:

    • Make sure the name on your Raffall account matches your bank account name exactly.

  3. Remove Unsupported Characters:

    • Ensure all entries are free from special characters or accents.

  4. Submit a New Withdrawal Request:

    • After making the necessary corrections, resubmit your withdrawal request.

  5. Contact Support if Issues Persist:

    • If you continue to face challenges, reach out to Raffall’s customer support for personalized assistance.

For further guidance or clarification, please contact or support team directly at payments@raffall.com 

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