If you are unable to provide the advertised prize to a winner you can revoke the prize before it gets disputed. Once revoked, the winners will be able to withdraw their cash compensation without the need for Raffall to investigate a dispute.
To revoke the prize please follow the below steps:
- login to your Raffall host account using a PC, laptop or tablet and navigate to the HOST RAFFLE > Ended section;
- Press the 'winners' button located on your competition;
- Under the 'DISPUTES' heading, you will see 'Click here if you will not provide the prizes to the winners.'
Once you confirm that you will not provide the prize(s) to the winner(s), the dispute will automatically be awarded in their favour. You will lose all rights to the competition and will not receive any of the ticket revenue. The winners will immediately be able to withdraw their cash compensation which is payable by Raffall.